Shipping Information and Return Policy

Processing Time

Orders placed before 12:00 pm CST/CDT are processed and shipped the same business day. You can always expect superior processing and on-time delivery from your friends at Zhi.

Flat-rate Shipping

Zhi Tea Flat Rate shipping is $4.95 to anywhere in the US - via trackable, insured, Fedex Ground/Home Delivery or USPS Priority (occasional exceptions may apply). Shipping upgrades (Next Day, 2nd Day, 3-Day Supersaver) are calculated based on weight and distance.

Exceptions: Orders placed to Alaska, Hawaii, APO/FPO, and PO boxes must ship USPS Priority. In-state orders will Ship USPS Priority or Parcel Post with a one-day shipping guarantee.


Also, TEA CLUB Subscriptions have the shipping cost built into them. As all of these clubs are over $75.00, the system will show no shipping cost. However, we built a discounted shipping cost into the price of the clubs.

Tea Club shipments are available to continental U.S. recipients only due to shipping costs.

 

Free Shipping

Orders of $75 or more addressed to a physical location (sorry, no PO Boxes) within the contiguous United States qualify for free Ground shipping.

International Shipping

International shipments are also calculated on weight and distance and shipped via USPS International Priority.

Please note that deliveries can on rare occasions be delayed due to weather and other circumstances beyond our control. While we and our transportation partners will make every effort to deliver your order on time, delivery date selections cannot be 100% guaranteed. Zhi Tea currently has a 99.8% on time success rate!

Shipment Transit Times and Arrival Dates

Shipments from

Austin, TX, to US recipients range from 1-3 days in most cases. All orders placed before 12:00 pm CST/CDT ship the very same day!

Shipment Confirmation

We will send a confirmation email notice to the billing party’s email address as soon as your order ships. A tracking number will be provided for all FedEx shipments. Additionally, you may track your FedEx shipments anytime by clicking the link in the email or in your account on the site.

Return Policy

Unconditional satisfaction guaranteed. Yes!

Zhi Tea wants you to be ecstatic about your total experience with us and our products. As such we offer a 30 day refund or exchange on all products save for tea samples if you are not happy for any reason.

If the problem was our mistake we will happily refund shipping.

We would like to encourage you to always try a sample size before making a larger purchase!

To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use Fedex or Insured USPS Parcel Post.

If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.

Send returns to:

  • Zhi Tea, llc.
  • Attn: Returns
  • 4607 Bolm Rd
  • Austin, TX 78702

Please note that we can refund shipping costs only if the return is a result of our error.

If you have questions please email us at cs@zhitea.com.

 

Same Day Shipping if you order by Noon CST Free Shippingfor orders over $75 or Flat Rate $4.95

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